Pakistani authorities have formally directed two of the country’s major ride-hailing platforms, Yango Pakistan and inDrive Pakistan, to provide proof of compliance with the Protection Against Harassment of Women at the Workplace Act, 2010, following multiple sexual harassment complaints against drivers.

The Federal Ombudsperson Secretariat For Protection Against Harassment At Workplace (FOSPAH) issued the notices after receiving a serious complaint from a husband alleging that his wife faced sexual harassment, unwanted advances, and route deviation during a Yango ride.
A spokesperson for Yango Pakistan, speaking to The Express Tribune, stated that the company enforces a strict zero-tolerance safety policy. Their internal teams reportedly investigate complaints within hours, and drivers found guilty are permanently removed from the platform.

Yango highlighted its verification process, which includes license checks, documentation reviews, and recurring selfie-verification for drivers.

Representatives from InDrive described similar procedures, explaining that a driver’s account is immediately suspended during investigation and permanently deactivated if misconduct is confirmed.

InDrive also noted the use of GPS ride tracking, real-time route anomaly detection, and the option for passengers to share live trip details with trusted contacts. Both companies maintain 24/7 emergency support for users.
This legal scrutiny underscores an increasing regulatory focus on passenger safety, corporate accountability, and digital-sector compliance. As Pakistan’s ride-hailing ecosystem expands, FOSPAH’s action highlights the urgent need for platforms to demonstrate robust safeguards, transparent complaint processes, and full adherence to national harassment laws.

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